Carro · AI Engineer
Agentic Customer Ticketing
LangChain deep-agent bots automating 100% of customer ticketing across SG, MY & HK — from ideation to production.
34,308
tickets / month
7,800h
saved / year
100%
SLA
agent flow diagram
AI Engineer at Carro. First Class Honours in Computer Science. I ship LLM agents that automate real work — at real scale.
LangChain deep-agent bots automating 100% of customer ticketing across SG, MY & HK — from ideation to production.
A Claude agent orchestrating specialised ML models — categorisation (SetFit), fraud (XGBoost), receipts (TrOCR), forecasting (Chronos-T5).